EXPERIENCE

Netscape Communications / America Online, Mountain View, CA 3/97 – 9/01

Sr. Quality Assurance Manager – Community Divlet, AOL Technologies 9/99 – 9/01

• Expanded the QA team from two to nine employees. Responsible for performance appraisals, salary adjustments and reviews and career development coaching.

• Managed multi-site QA efforts for projects including Groups 1.0 and 1.5x product releases. Team members were based out of Mountain View, CA; Columbus, Ohio; Dulles, Virginia and Dublin, Ireland.

• Managed QA projects including Webmail, Universal Address Book, Web Message Boards, Home Pages and Groups. Responsible for reviewing schedules, allocating resources, and defining roles and responsibilities among cross-functional groups, brands and teams.

• Drove unification of multiple defect tracking systems at multiple sites into a single system and expansion of defect tracking procedures to meet needs of multiple teams.

• Built consensus among geographically and organizationally distinct business units to follow a common process flow from product engineering, through core and brand QA, to production release.

• Managed resource allocation and project scheduling to maximize QA productivity and minimize employee downtime and duplication of effort.

• Directed Y2K efforts across 5 different divlets including communicating of documentation and testing requirements with various engineering and QA groups, coordinating of testing activities and ensuring proper documentation of Y2K testing efforts.

Quality Assurance Manager – Netcenter Product Development 3/99 - 9/99

• Managed employees on Netcenter Webmail, Address Book and Member Directory projects including project management, performance reviews and appraisals.

• Assumed additional managerial roles after departure of QA Manager including hiring and assisting with the reorganization of the Product Development division.

• Continued QA lead functions for the Universal Registration project.

Quality Assurance Lead – Netscape Corporate Web Site 3/97 - 3/99

• Led QA effort for Netcenter’s Universal Registration System, including test plan development, bug review orchestration, coordination of build schedules and management of QA resources.

• Assisted QA Manager with project and resource management tasks, including overseeing project schedules and conducting QA meetings with project managers, engineers and other QA team members.

• Tested the Netscape Netcenter web site including multiple home page redesigns, style sheet, dynamic fonts and layers demos, and domestic and international Net Search projects.

• Conducted testing on Windows 3.x, Windows 95/98, Windows NT, Macintosh and Unix.

Broderbund Software, Banner Blue Division, Fremont, CA 3/96 - 1/97

Technical Support Representative

• Tested newly launched genealogy web site including verifying access to restricted areas and secured transactions using multiple browsers on various operating systems.

• Led QA effort for Org Plus for Windows, French-Canadian version. Managed team of testers, scheduled project testing and coordinated release of the product to distribution division.

• Planned and executed testing of Family Tree Maker 3.4

• Fixed damaged customer files using in-house debugging tools for Family Tree Maker.

• Provided telephone, letter, fax and e-mail technical support for PC and Macintosh software programs.

• Assisted in training new Technical Support Reps including mock calls and call monitoring.

ADDITIONAL EXPERIENCE

Ziff-Davis Labs, Foster City, CA 8/94 - 2/96

Operations Specialist 1/95 - 2/96

• Managed all in-house health, safety, security and construction issues, including OSHA-mandated safety inspections and managed relationships with outside service providers.

• Orchestrated 50-person multi-site reorganization involving personnel from six publications.

• Prepared and trained the company user base for migration from cc:Mail to Lotus Notes.

• Interviewed employment candidates and participated in employee peer reviews.

Administrative Assistant 8/94 - 1/95

• Administrated cross-platform installation of Meeting Maker XP, including account setup, user training, technical support and system upgrades.

• Coordinated on-site vendor demonstrations, technical discussions and tours.

Donahue, Gallagher, Woods & Wood, Mill Valley, CA 1/94 - 8/94

Piracy Case Clerk

• Analyzed end-user software audit summaries and made settlement and post-settlement recommendations.

• Prepared and reviewed legal correspondence for five attorneys in the software anti-piracy program.

Liberty Mutual Insurance Company, Pleasanton, CA 6/93 - 1/94

Claims Adjuster

• Analyzed claims, assessed damages, made payment decisions and negotiated settlements.

• Conducted investigations of insured accidents including witness and medical interviews and site visits.

Donahue, Gallagher, Thomas & Woods, Oakland, CA 3/89 - 6/93

Senior Data Entry Clerk 1/91 - 6/93

• Trained, scheduled, supervised and evaluated data entry clerks.

• Entered times and descriptions of work performed for clients for billing purposes.

Law Librarian 3/89 - 1/91

• Restructured the law library and created a Q&A inventory database of over 10,000 publications. Ordered, processed and filed legal updates and assisted in on-line legal research.

EDUCATION

• Master of Arts in Psychology, California Coast University, Santa Ana (in progress)

• Certificate Program in Project and Program Management, University of California, Santa Cruz (in progress - expected completion Spring 2002)

• “Introduction to JavaScript”, Netscape Internet Learning Academy (Aug. 1997)

• “Computer Interface Design”, University of California, Santa Cruz (Dec. 1995)

• Bachelor of Arts in Psychology, University of California, Berkeley (May 1993)