Kimberly D. Lau

(address removed for web posting) ·  650.776.1095  ·




Netscape Communications / America Online, Mountain View, CA                                         3/97 – 9/01


Sr. Quality Assurance Manager – Community Divlet, AOL Technologies                                                         9/99 – 9/01

•          Expanded the QA team from two to nine employees.  Responsible for performance appraisals, salary adjustments and reviews and career development coaching.

•          Managed multi-site QA efforts for projects including Groups 1.0 and 1.5x product releases.  Team members were based out of Mountain View, CA; Columbus, Ohio; Dulles, Virginia and Dublin, Ireland. 

•          Managed QA projects including Webmail, Universal Address Book, Web Message Boards, Home Pages and Groups.  Responsible for reviewing schedules, allocating resources, and defining roles and responsibilities among cross-functional groups, brands and teams. 

•          Drove unification of multiple defect tracking systems at multiple sites into a single system and expansion of defect tracking procedures to meet needs of multiple teams.

•          Built consensus among geographically and organizationally distinct business units to follow a common process flow from product engineering, through core and brand QA, to production release.

•          Managed resource allocation and project scheduling to maximize QA productivity and minimize employee downtime and duplication of effort.

•          Directed Y2K efforts across 5 different divlets including communicating of documentation and testing requirements with various engineering and QA groups, coordinating of testing activities and ensuring proper documentation of Y2K testing efforts.

Quality Assurance Manager – Netcenter Product Development                                                                           3/99 - 9/99

•          Managed employees on Netcenter Webmail, Address Book and Member Directory projects including project management, performance reviews and appraisals.

•          Assumed additional managerial roles after departure of QA Manager including hiring and assisting with the reorganization of the Product Development division.

•          Continued QA lead functions for the Universal Registration project.


Quality Assurance Lead – Netscape Corporate Web Site                                                                                       3/97 - 3/99

•          Led QA effort for Netcenter’s Universal Registration System, including test plan development, bug review orchestration, coordination of build schedules and management of QA resources.

•          Assisted QA Manager with project and resource management tasks, including overseeing project schedules and conducting QA meetings with project managers, engineers and other QA team members.

•          Tested  the Netscape Netcenter web site including multiple home page redesigns, style sheet, dynamic fonts and layers demos, and domestic and international Net Search projects.

•          Conducted testing on Windows 3.x, Windows 95/98, Windows NT, Macintosh and Unix.


Broderbund Software, Banner Blue Division, Fremont, CA                                                        3/96 - 1/97

Technical Support Representative

•          Tested newly launched genealogy web site including verifying access to restricted areas and secured transactions using multiple browsers on various operating systems. 

•          Led QA effort for Org Plus for Windows, French-Canadian version.  Managed team of testers, scheduled project testing and coordinated release of the product to distribution division.

•          Planned and executed testing of Family Tree Maker 3.4

•          Fixed damaged customer files using in-house debugging tools for Family Tree Maker.

•          Provided telephone, letter, fax and e-mail technical support for PC and Macintosh software programs.

•          Assisted in training new Technical Support Reps including mock calls and call monitoring.





Ziff-Davis Labs, Foster City, CA                                                                                               8/94 - 2/96


Operations Specialist                                                                                                                                                     1/95 - 2/96

•          Managed all in-house health, safety, security and construction issues, including OSHA-mandated safety inspections and managed relationships with outside service providers.

•          Orchestrated 50-person multi-site reorganization involving personnel from six publications.

•          Prepared and trained the company user base for migration from cc:Mail to Lotus Notes.

•          Interviewed employment candidates and participated in employee peer reviews.


Administrative Assistant                                                                                                                                                8/94 - 1/95

•          Administrated cross-platform installation of Meeting Maker XP, including account setup, user training, technical support and system upgrades.

•          Coordinated on-site vendor demonstrations, technical discussions and tours.


Donahue, Gallagher, Woods & Wood, Mill Valley, CA                                                            1/94 - 8/94


Piracy Case Clerk

•          Analyzed end-user software audit summaries and made settlement and post-settlement recommendations.

•          Prepared and reviewed legal correspondence for five attorneys in the software anti-piracy program.


Liberty Mutual Insurance Company, Pleasanton, CA                                                              6/93 - 1/94


Claims Adjuster

•          Analyzed claims, assessed damages, made payment decisions and negotiated settlements.

•          Conducted investigations of insured accidents including witness and medical interviews and site visits.


Donahue, Gallagher, Thomas & Woods, Oakland, CA                                                            3/89 - 6/93


Senior Data Entry Clerk                                                                                                                                                1/91 - 6/93

•          Trained, scheduled, supervised and evaluated data entry clerks.

•          Entered times and descriptions of work performed for clients for billing purposes.


Law Librarian                                                                                                                                                                  3/89 - 1/91

•          Restructured the law library and created a Q&A inventory database of over 10,000 publications. Ordered, processed and filed legal updates and assisted in on-line legal research.




•          Master of Arts in Psychology, California Coast University, Santa Ana (in progress)

•          Certificate Program in Project and Program Management, University of California, Santa Cruz (in progress - expected completion Spring 2002)

•          “Introduction to JavaScript”, Netscape Internet Learning Academy (Aug. 1997)

•          “Computer Interface Design”, University of California, Santa Cruz (Dec. 1995)

•          Bachelor of Arts in Psychology, University of California, Berkeley (May 1993)