Kimberly Lau

Address removed for web posting


Netscape Communications/America Online, Mountain View, CA 3/97-9/01

Sr. Quality Assurance Manager - Community Divlet, AOL Technologies 9/99 - 9/01

  • Expanded the QA team from two to nine employees. Responsible for performance appraisals, salary adjustments and reviews and career development coaching.
  • Managed multi-site QA efforts for projects including Groups 1.0 and 1.5x product releases.  Team members were based out of Mountain View, CA; Columbus, OH; Dulles, VA and Dublin, Ireland.
  • Managed QA projects including Webmail, Universal Address Book, Web message Boards, Home Pages and Groups.  Responsible for reviewing schedules, allocating resources, and defining roles and responsibilities among cross-functional groups, brands and teams.
  • Drove unification of multiple defect tracking systems at multiple sites into a single system and expansion of defect tracking procedures to meet needs of multiple teams.
  • Built consensus among geographically and organizationally distinct business units to follow a common process flow from product engineering through core and brand QA, to production release
  • Managed resource allocation and project scheduling to maximize QA productivity and minimize employee downtime and duplication of effort.
  • Directed Y2K efforts across 5 different divlets including communicating of documentation and testing requirements with various engineering and QA groups, coordinating of testing activities and ensuring proper documentation of Y2K testing efforts.

Quality Assurance Manager - Netcenter Product Development 3/99 - 9/99

  • Managed employees on Netcenter Webmail, Address Book and Member Directory projects including project management, performance reviews and appraisals.
  • Assumed additional managerial roles after departure of QA Manager including hiring and assisting with the reorganization of the Product Development division.
  • Continued QA lead functions for the Universal Registration project.

Quality Assurance Lead - Netscape Corporate Web Site 3/97 - 3/99

  • Led QA effort for Netcenter's Universal Registration System, including test plan development, bug review orchestration, coordination of build schedules and management of QA resources.
  • Assisted QA Manager with project and resource management tasks, including overseeing project schedules and conducting QA meetings with project managers, engineers and other QA team members.
  • Tested the Netscape Netcenter web site including multiple home page designs, style sheet, dynamic fonts and layers demos, and domestic and international Net Search projects.
  • Conducted testing on Windows 3.x, Windows 95/98/NT, Macintosh and Unix.

Broderbund Software, Banner Blue Division, Fremont, CA 3/96 - 1/97

Technical Support Representative

  • Tested newly launched genealogy web site including verifying access to restricted areas and secured transactions using multiple browsers on various operating systems.
  • Lead QA effort for Org Plus for Windows, French-Canadian version.  Managed team of tested, scheduled project testing and coordinated release of the product to distribution division.
  • Planned and executed testing of Family Tree Maker 3.4.
  • Fixed damaged customer files using in-house debugging tools for Family Tree Maker.
  • Provided telephone, letter, fax and e-mail technical support for PC and Macintosh software programs.
  • Assisted in training new Technical Support Reps including mock calls and call monitoring.


Ziff-Davis Labs, Foster City, CA 8/94 - 2/96

Operations Specialist - 1/95 - 2/96

  • Managed all in-house health, safety, security and construction issues, including OSHA-mandated safety inspections and managed relationships with outside service providers.
  • Orchestrated 50-person multi-site reorganization involving personnel from six publications.
  • Prepared and trained the company user base for migration from cc:Mail to Lotus Notes.
  • Interview employment candidates and participated in employee peer reviews.

Administrative Assistant - 8/94 - 1/95

  • Administrated cross-platform installation of Meeting Maker XP, including account setup, user training, technical support and system upgrades.
  • Coordinated on-site vendor demonstrations, technical discussions and tours.

Donahue, Gallagher, Woods & Wood, Mill Valley, CA 1/94 - 8/94

Piracy Case Clerk

  • Analyzed end-user software audit summaries and made settlement and post-settlement recommendations.
  • Prepared and reviewed legal correspondence for five attorneys in the software anti-piracy program.

Liberty Mutual Insurance Company, Pleasanton, CA 6/93 - 1/94

Claims Adjuster

  • Analyzed claims, assessed damages, made payment decisions and negotiated settlements.
  • Conducted investigations of insured accidents including witness and medical interviews and site visits.

Donahue, Gallagher, Thomas & Woods, Oakland, CA 3/89 - 6/93

Senior Data Entry Clerk - 1/91 - 6/93

  • Trained, scheduled, supervised and evaluated data entry clerks.
  • Entered times and descriptions of work performed for clients for billing purposes.

Law Librarian - 3/89 - 1/91

  • Restructured the law library and created an inventory database of over 10,000 publications.  Ordered processed and filed legal updates and assisted in online legal research.


  • Master of Arts in Psychology, California Coast University, Santa Ana, CA (in progress)
  • Certificate in Project and Program Management, University of California, Santa Cruz (in progress - expected completion Spring 2002)
  • "Introduction to JavaScript", Netscape Internet Learning Academy (Aug. 1997)
  • "Computer Interface Design", University of California, Santa Cruz (Dec. 1995)
  • Bachelor of Arts in Psychology, University of California, Berkeley (May 1993)