Kimberly Lau

Address removed for web posting
650.776.1095
kimberly@leadnitpicker.com

EXPERIENCE

Sr. Quality Assurance Manager - Community Divlet, AOL Technologies 9/99 - 9/01

Expanded the QA team from two to nine employees. Responsible for performance appraisals, salary adjustments and reviews and career development coaching.
Managed multi-site QA efforts for projects including Groups 1.0 and 1.5x product releases. Team members were based out of Mountain View, CA; Columbus, OH; Dulles, VA and Dublin, Ireland.
Managed QA projects including Webmail, Universal Address Book, Web message Boards, Home Pages and Groups. Responsible for reviewing schedules, allocating resources, and defining roles and responsibilities among cross-functional groups, brands and teams.
Drove unification of multiple defect tracking systems at multiple sites into a single system and expansion of defect tracking procedures to meet needs of multiple teams.
Built consensus among geographically and organizationally distinct business units to follow a common process flow from product engineering through core and brand QA, to production release
Managed resource allocation and project scheduling to maximize QA productivity and minimize employee downtime and duplication of effort.
Directed Y2K efforts across 5 different divlets including communicating of documentation and testing requirements with various engineering and QA groups, coordinating of testing activities and ensuring proper documentation of Y2K testing efforts.

Quality Assurance Manager - Netcenter Product Development 3/99 - 9/99

Managed employees on Netcenter Webmail, Address Book and Member Directory projects including project management, performance reviews and appraisals.
Assumed additional managerial roles after departure of QA Manager including hiring and assisting with the reorganization of the Product Development division.
Continued QA lead functions for the Universal Registration project.

Quality Assurance Lead - Netscape Corporate Web Site 3/97 - 3/99

Led QA effort for Netcenter's Universal Registration System, including test plan development, bug review orchestration, coordination of build schedules and management of QA resources.
Assisted QA Manager with project and resource management tasks, including overseeing project schedules and conducting QA meetings with project managers, engineers and other QA team members.
Tested the Netscape Netcenter web site including multiple home page designs, style sheet, dynamic fonts and layers demos, and domestic and international Net Search projects.
Conducted testing on Windows 3.x, Windows 95/98/NT, Macintosh and Unix.

Technical Support Representative

Tested newly launched genealogy web site including verifying access to restricted areas and secured transactions using multiple browsers on various operating systems.
Lead QA effort for Org Plus for Windows, French-Canadian version. Managed team of tested, scheduled project testing and coordinated release of the product to distribution division.
Planned and executed testing of Family Tree Maker 3.4.
Fixed damaged customer files using in-house debugging tools for Family Tree Maker.
Provided telephone, letter, fax and e-mail technical support for PC and Macintosh software programs.
Assisted in training new Technical Support Reps including mock calls and call monitoring.

Operations Specialist - 1/95 - 2/96

Managed all in-house health, safety, security and construction issues, including OSHA-mandated safety inspections and managed relationships with outside service providers.
Orchestrated 50-person multi-site reorganization involving personnel from six publications.
Prepared and trained the company user base for migration from cc:Mail to Lotus Notes.
Interview employment candidates and participated in employee peer reviews.

Administrative Assistant - 8/94 - 1/95

Administrated cross-platform installation of Meeting Maker XP, including account setup, user training, technical support and system upgrades.
Coordinated on-site vendor demonstrations, technical discussions and tours.

Piracy Case Clerk

Analyzed end-user software audit summaries and made settlement and post-settlement recommendations.
Prepared and reviewed legal correspondence for five attorneys in the software anti-piracy program.

Claims Adjuster

Analyzed claims, assessed damages, made payment decisions and negotiated settlements.
Conducted investigations of insured accidents including witness and medical interviews and site visits.

Senior Data Entry Clerk - 1/91 - 6/93

Trained, scheduled, supervised and evaluated data entry clerks.
Entered times and descriptions of work performed for clients for billing purposes.

Law Librarian - 3/89 - 1/91

Restructured the law library and created an inventory database of over 10,000 publications. Ordered processed and filed legal updates and assisted in online legal research.

Master of Arts in Psychology, California Coast University, Santa Ana, CA (in progress)
Certificate in Project and Program Management, University of California, Santa Cruz (in progress - expected completion Spring 2002)
"Introduction to JavaScript", Netscape Internet Learning Academy (Aug. 1997)
"Computer Interface Design", University of California, Santa Cruz (Dec. 1995)
Bachelor of Arts in Psychology, University of California, Berkeley (May 1993)